Shipping Policy
Shipping Policy
At Venus Haven, we are committed to delivering your order safely and promptly. Here is everything you need to know about our shipping process.
Processing Time
- All orders are processed within 1–3 business days of payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an email with your tracking details once your order has been dispatched
Domestic Shipping (Australia)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | AUD $7.95 |
| Free Standard Shipping | 5–10 business days | Free on orders over AUD $75 |
| Express Shipping | 2–5 business days | AUD $14.95 |
Heavy or Oversized Items
Some products — such as weight benches, gym equipment, and other large or heavy items — may incur additional shipping charges due to their size and weight. For these items:
- Shipping costs will be calculated at checkout based on the item weight, dimensions, and your delivery location
- Heavy items are NOT eligible for free standard shipping, regardless of order value
- Shipping costs for heavy or oversized items will be calculated and displayed at checkout before payment is taken
- If you have any questions about shipping costs for a specific item, please contact us at hello@venushaven.com before placing your order
International Shipping
- We ship to selected countries worldwide
- International delivery typically takes 10–20 business days depending on destination
- Shipping costs are calculated at checkout based on your location and order weight
- Free shipping is available for Australian orders only. International orders do not qualify for free shipping.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. Use our Track Order page to monitor your delivery in real time.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us at hello@venushaven.com. We will investigate and resolve the issue as quickly as possible.
Lost or Damaged Parcels
In the rare event that your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the situation and ensure you receive your order.