Privacy policy

Last updated: 24 October 2026

This policy explains how Venus Haven uses personal information at venushaven.com. Contact hello@venushaven.com with privacy questions or requests.

Information and use

We collect contact, delivery and order details, payment transaction information, messages, reviews, preferences, and device and browsing data. We use this information to fulfil orders, provide support, prevent fraud, manage reviews, improve the store, measure advertising and meet legal obligations.

Services we use

  • Shopify: Hosts our store and checkout. Shopify Network Intelligence combines information about activity on our store, other merchants and Shopify to improve services, personalisation and advertising. See Shopify’s Consumer Privacy Policy and privacy controls.

  • Meta: Pixel, advanced matching and Conversions API share website activity, purchases, identifiers and matching information to measure and improve Facebook and Instagram advertising. See Meta’s Privacy Policy.

  • Microsoft Clarity: Uses website interactions, device information, cookies, heatmaps and session replay to help us understand and improve website use. See the Microsoft Privacy Statement.

  • Judge.me: Processes relevant customer and order information on our behalf to manage reviews and, where enabled, review invitations. Submitted reviews, display names and uploaded media may be public. See Judge.me’s Privacy Policy.

We also share relevant information with payment, fulfilment, delivery and support providers. These services may process information outside your country.

Cookies and marketing choices

We use cookies and similar technologies for store functions, analytics and advertising. Where displayed, use our cookie banner to Accept, Decline or Manage preferences; browser settings also offer cookie controls.

Where required, we seek consent for non-essential tracking. Use the store’s data-sharing opt-out page where available, or contact us about applicable advertising, sale or sharing choices. Some advertising uses may count as “sale,” “sharing” or “targeted advertising” under local laws.

Promotional emails require your opt-in. Unsubscribe through the message or contact us; order updates are separate. Cookie, email and provider-account choices are separate controls.

Retention, protection and rights

We retain information as reasonably needed for orders, support, disputes and legal recordkeeping, and take reasonable steps to protect it. No online system is completely secure.

Depending on applicable law, processing relies on fulfilling orders, legal obligations, consent or permitted legitimate interests. You may have rights to access, correct, delete or obtain a copy of your information, withdraw consent, or object to or restrict certain uses.

Email hello@venushaven.com to make a request or complaint. Identity checks and legal exceptions may apply; you may also complain to your relevant privacy authority.

We may update this policy as our practices change. The date above identifies the latest version.