Política de envío
Venus Haven – Shipping Policy
Processing Time Orders are processed within 1–3 business days.
Delivery Timeframes
Australia: 3–7 business days European Union: 7–21 business days United Kingdom: 7–14 business days United States: 7–14 business days
Shipping Costs Shipping costs are calculated according to the product's packaged weight, dimensions, and delivery address. Final rates are confirmed at checkout.
🎉 Free shipping on Australian orders over AUD $75. 🌍 Free shipping on international orders over AUD $150.
Standard Shipping Rates by Weight
| Package Weight | AUD | USD | GBP | EUR |
|---|---|---|---|---|
| 0–4.5 kg | $15 | $10 | £8 | €9 |
| 5–11 kg | $30 | $20 | £15 | €18 |
| 12–23 kg | $60 | $39 | £31 | €36 |
| 24–34 kg | $90 | $59 | £46 | €54 |
| 35–45 kg | $135 | $88 | £69 | €81 |
| 46–68 kg | $195 | $127 | £99 | €117 |
| 69–113 kg | $300 | $195 | £153 | €180 |
| Over 113 kg | Freight quote | Freight |
Exchange rates fluctuate — prices are indicative and subject to change.
Heavy & Oversized Equipment Heavy or oversized equipment may require freight delivery. Standard freight delivery is curbside only and does not include indoor delivery, stairs, or assembly. Additional charges may apply for remote locations and special delivery services.
Oversized Handling Fee (where applicable): AUD $75–$225 | USD $49–$146 | GBP £38–£115 | EUR €45–€135
International Shipping Customers in Asia may use the USD shipping rates shown above. Final shipping costs may vary depending on destination, package dimensions, carrier, customs duties, and taxes.
EU Customers — Important Prices shown include VAT where applicable. Import duties for orders outside the EU may apply and are the customer's responsibility. Under EU consumer law, if your order is delayed beyond the agreed delivery date, you may be entitled to cancel and receive a full refund.
Tracking A tracking number will be emailed once your order ships.
Lost or Damaged Shipments Contact us within 30 days of the expected delivery date at hello@venushaven.com