FAQ

Where do you deliver?

We deliver across Australia and to selected international destinations. Available options depend on the products and delivery address. Check the options at checkout and our shipping policy.

How long does delivery take?

Allow 1–3 business days for processing, plus the delivery estimate at checkout. Check our shipping policy for the current services, timeframes and exclusions. We will email tracking information when your order ships.

Can I return an item?

Eligible change-of-mind returns are accepted within 30 days of delivery. Exclusions and return shipping costs apply; we cover return shipping for defective, damaged or incorrect items. Your rights under applicable consumer law are not limited. Read the refund policy for the complete conditions.

How do I track my order?

Use the tracking link in your shipping email. If you need help finding it, email hello@venushaven.com with your order number.

How do I contact you?

Email hello@venushaven.com. Customer support is available Monday to Friday; we aim to respond within 24–48 hours.