Conditions d’utilisation

1. Acceptance of Terms By accessing or purchasing from venushaven.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

2. Our Products We sell premium home fitness equipment and wellness products. We reserve the right to modify, discontinue, or limit the availability of any product at any time. Product images are for illustrative purposes — minor variations may occur.

3. Pricing All prices are displayed in Australian Dollars (AUD) unless otherwise stated. We reserve the right to change prices at any time. Prices at the time of your order confirmation are final.

4. Orders & Payment By placing an order, you confirm that all information provided is accurate and complete. We accept payment via Shopify-supported payment methods. Orders are subject to acceptance and availability. We reserve the right to cancel any order and issue a full refund at our discretion.

5. Shipping Orders are processed within 1–3 business days. Delivery timeframes vary by region. Free shipping applies to Australian orders over AUD $75 and international orders over AUD $150. Please refer to our Shipping Policy for full details.

6. Returns & Refunds We want you to be completely satisfied. If you are not happy with your purchase, please refer to our Return & Refund Policy for eligibility, timeframes, and instructions. Australian Consumer Law rights apply at all times.

7. Intellectual Property All content on venushaven.com — including images, text, logos, and branding — is the property of Venus Haven and may not be reproduced, distributed, or used without prior written permission.

8. Limitation of Liability To the fullest extent permitted by law, Venus Haven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.

9. International Customers While these terms are governed by Australian law, we acknowledge that customers in the European Union and United Kingdom retain their statutory consumer rights under their local laws, including but not limited to the EU Consumer Rights Directive and the UK Consumer Rights Act 2015. Nothing in these terms limits those rights.

10. Australian Consumer Law Nothing in these terms limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

11. Governing Law These Terms of Service are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

12. Changes to Terms We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes your acceptance of the new terms.

13. Contact Us For any questions regarding these terms, please contact us at hello@venushaven.com